New Wetlands Delineation Tool Released

 ANGIER, N.C. — The Swamp School LLC, the gold standard of training and certifications for government agencies and clients in the private sector seeking to advance their wetland careers, has developed a cloud-based Antecedent Precipitation Tool (APT).

 The new APT tool is designed meet the requirements of the 2020 Navigable Waters Protection Rule, which updates the definition of jurisdictional waters in the U.S.  A significant part of this definition requires the user to limit their wetland delineation work to typical rainfall years.

 To aid with compliance for the accurate timing of delineation work, the Swamp School has developed a user-friendly, cloud-based APT solution. The tool runs the U.S. Army Corps of Engineers (USACOE)- developed software, which is only available on limited platforms, on the Swamp School’s secure cloud servers, making it accessible on any Internet-connected device. There is no software to download or install, and all-weather station FTP connections happen on the Swamp School’s servers, eliminating any potential security breaches to systems. 

“We continue to bring new innovative applications to wetland science,” said Marc Seelinger, founder, director and lead instructor of the Swamp School. “The new APT solution democratizes the USACOE software tool and makes its valuable data truly accessible to our students and clients.”

To use the tool, simply enter the study area location and study date. Within minutes, the system will report a 90-day window of precipitation history and compare it to 30-year historical data. A one-page PDF report is generated that details the wet, dry or normal conditions of the study for the selected date.

All of the database heavy lifting is done in the cloud, reducing the bandwidth required to run the tool. The PDF file generated is usually about 100K in size, so even a poor Internet connection is sufficient.

The Swamp School is currently offering a 7-day free trial of the tool. Thereafter, a $19.99 monthly subscription service to access the tool will apply. The service includes technical support, training guides and automatic version updates. Subscribers can cancel at any time and the charge will cease at the end of the billing cycle.

“The APT is yet another service we offer to help both government agencies and clients in the private sector to fulfill their mission and leverage the latest wetland science,” Seelinger said. “Students who sign up for our Online Wetland Basic Delineation Training will receive complimentary access to the tool for the duration of their class.”

ABOUT THE U.S. ARMY CORPS OF ENGINEERS ANTECEDENT PRECIPITATION TOOL

The APT is an automation software application that the U.S. Army Corps of Engineers developed to facilitate the comparison of antecedent or recent rainfall conditions for a given location to the range of normal rainfall conditions that occurred during the preceding 30 years. In addition to providing a standardized methodology to evaluate normal precipitation conditions (“precipitation normalcy”), the APT can also be used to assess the presence of drought conditions, as well as the approximate dates of the wet and dry seasons for a given location.

 ABOUT SWAMP SCHOOL LLC

Based in Angier, North Carolina, the Swamp School offers post-secondary/college classes and webinars in wetland assessment, delineation and design, and other topics relating to the management of wetlands. The classes are designed to help environmental professionals enhance their skills and expand their business.

 Find out more about the Swamp School online at swampschool.org

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publicrelations@riversagency.com

919-932-9985

January 11, 2021

The Swamp School, LLC is an environmental skills training organization.  We currently have a part-time Customer Service Representative position opening at our main office in Angier, North Carolina.

The customer service representative will be responsible for answering calls and chats, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Customer Service Job Duties and Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Able to up-sell and cross-sell
• Able to generate sales leads from calls
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers

Customer Service Job Requirements and Qualifications

• High school degree or equivalent
• Valid Driver’s license
• Previous experience (>3 years) in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and handling phone systems
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution
• Eligible to work in the United States
• Willing to undergo a background check, in accordance with local law/regulations

Hours

Monday – Friday 10AM to 3 PM.  Incudes ½ hour paid lunch.

To apply:

Please send a cover letter and resume to:  jobs@swampschool.org